Knowledge Driven Health

eHealth Asia Conference
(Session Coordinated by Microsoft)


Background

Healthcare is experiencing a transformation that challenges us to evolve from a provider-centric to a patient-centric model of healthcare delivery. New technologies are making it both achievable and affordable for healthcare organizations to meet this challenge, helping to make healthcare more efficient, safer and accessible to all.

Access to knowledge and expertise will be vital as clinicians evolve from being expected to know and remember everything to being experts at finding and applying information. This changing role will require them to be always connected in order to share knowledge and decisions and to form ‘just in time’ teams of qualified professionals to deal with specific problems or patients. With easier access to information and expertise, clinicians can spend more time doing what they are trained for – caring for patients.

The greatest asset we have for healthcare transformation is the knowledge and skill of people and the interactions that bind them together. This is where we need to start, with tools that reflect the way practitioners work and communicate, and technologies that support their changing roles and modes of interaction. We see clinicians with the capability to connect with their peers and systems to find the information they need. We see collaboration of colleagues, teams and organizations to be of central importance for more effective healthcare delivery, and we see technology supporting more informed decision-making at every level of the healthcare system.

Knowledge Driven Health is our investment in assisting this transformation.

Workshop participants will be introduced to:

• The methods of healthcare provider interaction, the pressures and challenges faced by governments, and some of the solutions for these challenges
• The opportunity that exists for Patient Relationship Management in the Hospital as well as the opportunity for Case Management within Social Services agencies.
• The opportunity for leveraging the Microsoft technologies to better manage costs, improve quality and enhance insight across any delivery systems
• A Technology Implementation Showcase from “GLOCO” a dynamic, innovative IT healthcare systems provider with a wide range of quality IT healthcare and medical imaging systems for Hospitals, Paediatric Clinics, GP Clinics and Dental Clinics.

Knowledge Driven Health
Time	Session Description
10 mins	General Introduction to the session – Azizah Ali – General Manager Public Sector Microsoft Malaysia SDN BHD
25 mins	“Managing Patient Relationships using CRM” Werner Van Huffel-Technology Strategist for Health and Social Services-Microsoft Asia Pacific Region This session will examine the opportunity that exists for Patient Relationship Management in the Hospital as well as the opportunity for Case Management within Social Services agencies. It looks at the offerings and tools that are available leveraging Microsoft Dynamics CRM 4.0 for building out these solutions and scenarios and demos to help the audience understand how it could be applied.
25 mins	Business Intelligence and Healthcare Analytics Werner Van Huffel-Technology Strategist for Health and Social Services-Microsoft Asia Pacific Region Reporting and Business Intelligence is becoming increasingly important in health as providers and social services agencies are looking to better manage costs, improve quality and enhance insight across their delivery systems. This session will look at the opportunity for leveraging the Microsoft technologies contained within SQL Server 2008 and Performance Point Server to deliver BI/DW and Analytics solutions for health and social services.
30 mins	Case Study – Implementation of Knowledge Driven Health Platform Alex Chang - Managing Director- GLOCO HOLDINGS SDN. BHD.